Qantas Cuts Nonstop Perth-Heathrow
Qantas has temporarily dropped its nonstop Perth-Heathrow flights, routing passengers via Singapore because of Middle East airspace restrictions, with nonstop services due back on 1 February 2027.
Privacy policy
How Executive Airports Ltd collects, uses and protects personal data, and the rights you have over it under the UK GDPR and the Data Protection Act 2018.
1. Who we are
Executive Airports Ltd (“we”, “us”), trading as London Airport Transfer, is the data controller for the personal data described in this policy. We are a private hire operator licensed by Transport for London.
- Registered office: Unit 7 Westmoreland House, Scrubs Lane, London, NW10 6RE
- Correspondence address: Accurist House, 44 Baker Street, London, W1U 7AL
- Company number: [COMPANY NUMBER — to be confirmed]
- ICO registration number: [ICO REGISTRATION NUMBER — to be confirmed]
- Email: support@airportstransfer.com
- Phone: 020 7434 3666
For any question about this policy or about your personal data, contact us using the details above.
2. What we collect
When you browse this website. This site collects nothing about you by default. It sets no cookies of its own, and no analytics or third-party content loads until you allow it. If you make a choice in our cookie banner, that choice is stored in your own browser and is never sent to us.
When you book a transfer. Bookings are handled on our booking system at book.airportstransfer.com. To carry out a booking we collect your name, email address, telephone number, pick-up and drop-off addresses, journey date and time, flight or train details where relevant, passenger and luggage numbers, any accessibility or special requirements you tell us about, and your payment details.
When you open an account. For business accounts we additionally collect company details, billing contacts and the information needed for a credit check.
When you contact us. We keep a record of correspondence by phone, email or through a driver, including any complaint.
When you leave feedback. If you review a journey, we publish your first name, country and comments on our website. We do not publish your contact details.
3. Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Providing the transfer you booked, including passing your details to the assigned driver | Performance of a contract |
| Taking payment and issuing invoices | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Meeting our obligations as a Transport for London licensed operator, including keeping booking records | Legal obligation |
| Credit checks on business account applications | Legitimate interests (assessing creditworthiness before offering credit) |
| Fraud prevention checks, and disclosure to credit reference or fraud prevention agencies | Legitimate interests (preventing fraud and financial loss) |
| Handling complaints and disputes | Legitimate interests (resolving service issues), or legal claims |
| Publishing customer reviews | Legitimate interests (informing prospective customers) |
| Website analytics | Consent |
| Showing the Google map on our contact page | Consent |
Where we rely on consent you may withdraw it at any time, and doing so is as easy as giving it — use . Withdrawing consent does not affect anything done before you withdrew it. Where we rely on legitimate interests you have the right to object; see section 8.
4. Cookies and similar technologies
We use no cookies at all unless you allow them. Nothing in the table below is loaded before you choose.
| What | Purpose | Set by | Needs consent |
|---|---|---|---|
| Consent preference (browser storage, not a cookie) | Remembers your cookie choice so we do not ask again. Stored only in your browser and never transmitted. Expires after 12 months. | This website | No — strictly necessary |
| Google Analytics | Counts visits and shows which pages are used, so we can improve the site. | Yes | |
| Google Maps | Displays our office location on the contact page. Loading the map sends your IP address to Google. | Yes |
Refusing cookies leaves the whole site usable. You can also block or delete cookies in your browser settings.
5. Who we share it with
- Drivers, contractors and sub-contractors who carry out your journey. They receive only what they need to complete it.
- Payment providers, to take and secure payment.
- Credit reference and fraud prevention agencies, as described in our terms and conditions. These agencies may keep a record of the information we share.
- Our hosting and IT providers, including Cloudflare, which serves this website.
- Google, if you allow analytics or the map.
- Professional advisers, insurers, and regulators or law enforcement where we are required or permitted by law, including Transport for London.
We do not sell personal data, and we do not share it for third-party marketing.
6. Transfers outside the UK
Some of our providers, including Google and Cloudflare, may process data outside the UK. Where that happens we rely on UK adequacy regulations, or on the International Data Transfer Agreement or Addendum approved by the UK government, so that your data keeps an equivalent level of protection. You can ask us for details of the safeguards that apply.
7. How long we keep it
- Booking and journey records: kept while you are a customer and then as needed for our licensing and legal obligations.
- Accounting and tax records: six years after the end of the accounting period they relate to, as required by HMRC.
- Correspondence and complaints: kept for as long as needed to resolve the matter and to defend any legal claim.
- Cookie consent choice: 12 months, after which we ask again.
- Analytics data: retained by Google according to the retention period set on our account.
When data is no longer needed for any of these purposes it is deleted or anonymised.
8. Your rights
Under the UK GDPR you have the right to:
- ask for a copy of the personal data we hold about you;
- have inaccurate data corrected;
- ask us to delete data, where there is no continuing reason for us to keep it;
- ask us to restrict how we use it, while a concern is resolved;
- object to processing we carry out on the basis of legitimate interests;
- receive data you gave us in a portable, machine-readable form;
- withdraw consent at any time, where we rely on it;
- ask for human review of a decision made purely automatically, such as an automated credit check, and to contest that decision.
To exercise any of these, email support@airportstransfer.com. We will respond within one month. We do not charge for this.
9. Complaints
If you are unhappy with how we have handled your personal data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority:
- Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Telephone: 0303 123 1113
- ico.org.uk/make-a-complaint
10. Keeping data secure
This website is served over HTTPS. We restrict access to personal data to staff and contractors who need it to do their job, and we require our providers to keep it secure. No transmission over the internet can be guaranteed completely secure, but we take appropriate technical and organisational measures to protect your data and to detect and respond to any breach.
11. Children
Our services are intended for adults. We do not knowingly collect data about children except as passenger details supplied by the adult making a booking.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. If we change how we use personal data in a way that affects your rights, we will make that clear on this page and, where required, ask for your consent again.